Privacy Policy

Last updated: July 2026

Who we are

Vortex Xcel (SMC Private) Limited, Lahore, Pakistan — a professional video editing agency serving clients worldwide via vortexxcel.com.

Information we collect

• Contact details you submit through forms (name, email, WhatsApp/phone, project details) — used solely to respond and deliver services.
• Project materials (footage, scripts, brand assets) — used only to complete your project.
• Usage data — anonymous analytics (pages visited, device type) to improve the site.

How we use it

To provide quotes and services, communicate about projects, send invoices, and improve our website. We do not sell or rent personal data to anyone.

Sharing

Data is shared only with service providers strictly needed to operate (e.g. hosting, email, payment processing) and where law requires. Project files are accessible only to the team members working on your project.

Retention & security

Project files are retained for a limited period after delivery (for revisions and backups) then removed on request. We use industry-standard security (HTTPS, access controls).

Your rights

You may request access, correction or deletion of your personal data at any time by emailing vortexexcel@gmail.com.

Cookies

See our Cookie Policy.

Contact

vortexexcel@gmail.com · Contact form